What payment methods do you accept?

At Beauty Ethic, we accept all major approved credit & debit cards via a secure online payment transaction, including Visa Card & Master Card.

Do you accept Cash On Delivery?

We currently accept Cash on Delivery only in UAE. However, we are working so hard to make it available all over the GCC to deliver the best journey to our beloved Beauty Ethic family.

Why is my payment declined?

If your payment has failed to process, there might be a problem with your payment method. In this case, check your payment information and try again, or add a new payment method. If you are still getting a failed message, check with your bank or credit card issuer.

Beauty Ethic advises you to contact your bank directly to solve your payment issues.

Are my payment details secure?

Your payment and transaction details are directly handled by secure encryption and under strict banking standards. Your credit/debit card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank.

How to enter a promo code?

After you add items to your shopping bag,

• You will find "Enter Promo-Code" at the bottom of the checkout screen.
• Enter your Beauty Ethic Promo Code.
• Select Apply.

Why is the promo code not working?

Please review the promo code conditions; as promo codes apply in specific activities, destinations, and certain periods.
If you are still getting an error message, check whether the below applies to you.

• Promo code has already been used, Beauty Ethic promo codes are one-time use only, so if you have already used the code, it won't work again.
• The promo code has been typed incorrectly. Ensure to type the code exactly as it is.
• The promo code has expired. Before using the code, check the expiry date.

If you are still having trouble after taking these steps, please contact us at beyou@beautyethic.com and we will direct you accordingly.

How long does it take to deliver my order?

Beauty Ethic team is working to deliver your order as fast as possible. However, the delivery period depends on the location to which be delivered. Please find the below locations and the number of days for delivery (which is an approximate and subject to the courier)

Delivery Inside UAE

1 -3 Working Days

Other Countries

KSA: 3 – 6 Working days

Bahrain: 3 – 4 Working days

Kuwait: 3 – 4 Working days

Oman: 3 – 4 Working days

Qatar: 3 – 4 Working

What are your delivery charges?

Delivery charges depend on the location to which be delivered. Below are the delivery charges.

COD & Non-COD Deliveries in UAE

AED 15 Inclusive of Tax & any other charges.

In the case of Circumstances Beyond Beauty Ethic Control.

Beauty Ethic is not liable for any loss or damage arising out of circumstances beyond our control. These include electrical or magnetic damage to or erasure of, electronic or photographic images, data, or recordings; any defect or characteristic related to the nature of the Shipment, even if known to Beauty Ethic; any act or omission by a person not employed or contracted by Beauty Ethic- e.g. Shipper, Consignee, third party, customs or another government official; third party cyber-attacks or other information security-related threats; "Force Majeure" - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, epidemic, pandemic, civil commotion, or industrial action.

Where do you deliver to?

All over the GCC & SOONER we will be able to deliver all over the world.

• UAE
• Bahrain
• Kuwait
• Oman
• Qatar
• KSA

Where is my order, I haven't received it yet?

We're sorry to hear that you haven't received your order. please contact us at orders@beautyethic.com. In the meantime, you can find all the information of your Beauty Ethic order at “My account” followed by “My orders”

How do I track my order?

You can find all the information of your Beauty Ethic order at “My account” followed by “My orders”

Can I amend my order once the order has been placed?

We know how exciting it is to receive a purchase on time. That's why we process orders immediately. Once your order is shipped and sent out for delivery, it can no longer be canceled. This includes changing the payment method, or delivery option.

Please feel free to contact us anytime at orders@beautyethic.com.

I wrote the wrong address. What shall I do?

Don't Worry, you will still be receiving your Beauty Ethic order. Just contact us at orders@beautyethic.com or wait for our delivery courier to contact you to verify the delivery address.

Do you sell gift cards or gift-wrapping services?

At Beauty Ethic, we offer you a variety of online gift cards and Beauty Solution Boxes. You can find all the information about Beauty Ethic gift cards at “My Account” followed by “Gift Card”.

I forgot to use my Promo code before ordering. What shall I do?

Oh no - we're very sorry to hear this. Unfortunately, a promo code can't be added once the order is placed. But, you can always use it the next time you place an order through us.

What is the return policy? Can I return the products I have received?

We always put the health and safety of our staff and customers first. Due to the logistics and hygiene protocol at Beauty Ethic, we are unable to provide a return at this time to keep everyone safe.

In case of damaged, faulty, or incorrectly supplied goods, please contact us immediately within 24 hours of receipt of your order which can be tracked online orders@beautyethic.com and provide your order number with images – providing evidence of damaged, faulty, or incorrectly supplied goods.

What if I want to cancel my order?

We're sorry to hear that you wish to cancel your Beauty Ethic Order. You can cancel your Beauty Ethic order before it's shipped, click on “My Account” followed by “My Orders” by clicking on “Cancel order?” your order will be canceled.

Once your order is shipped and sent out for delivery, it can no longer be canceled. This includes changing the payment method, or delivery option.

Please feel free to contact us anytime at orders@beautyethic.com

There is a damaged/wrong/missing item in my order.

In case of damaged, missing, or incorrect items, please contact us immediately within 24 hours of receipt of your order which can be tracked online orders@beautyethic.com. Kindly provide your order number with images – providing evidence of damaged, faulty, or incorrectly supplied goods.

Can I exchange an item?

We always put the health and safety of our staff and customers first. Due to the logistics and hygiene protocol at Beauty Ethic, we are unable to provide an exchange at this time to keep everyone safe.

In case of damaged, faulty, or incorrectly supplied goods, please contact us immediately within 24 hours of receipt of your order which can be tracked online orders@beautyethic.com and provide your order number with images – providing evidence of damaged, faulty, or incorrectly supplied goods.

I have placed an order and the amount was deducted from my account, but I did not receive an order confirmation.

Oops! This usually happens on a slow connection. You may receive the confirmation email within 24 hours after payment is complete. You can find all the information of your Beauty Ethic order at “My orders” in “My Account” or contact our Beauty Ethic Team at beyou@beautyethic.com.

How can I share my feedback about my experience?

We will be very happy to hear your feedback, please find the Beauty Ethic experience rating in your order confirmation email.

What happens if Beauty Ethic customers don't answer the door for the courier or don't answer their phone?

For orders inside UAE:
Beauty Ethic courier will keep following up with you for 3 days. If there is no answer/response for 3 days, the courier will inform Beauty Ethic team, and we are not responsible for the late delivery, or any other inconvenience.

For orders outside UAE:
Beauty Ethic customers have to make sure to provide the correct delivery address & contact details. In case of the wrong address or contact number. Beauty Ethic team will not be responsible for late delivery.

Customers will be responsible for orders shipping, import duties, VAT, taxes, and customs clearance charges of the destination country if required. Beauty Ethic cannot be held accountable for charges incurred during the delivery of your order/package

Beauty Ethic is not responsible if your orders get delayed because your package is selected for inspection by your country’s Customs

What happens if the customer refuses to pay, accept or collect his/her Beauty Ethic order?

If the customer cannot be reasonably identified, located or reject delivery, pay customs duties or other Shipment charges. Beauty Ethic shall not be responsible for any refund or delay in the delivery and has the right to cancel the delivery if the customer refuses to pay.

In the case of COD, what happens if the customers refuse to pay the full amount?

The courier company has the right to not deliver the package to the Beauty Ethic customer. Please contact us at beyou@beautyethic.com for any issue.

What happens if you put the wrong address on Beauty Ethic order?

For orders inside UAE:
If the address is incorrect or not properly pinned, Beauty Ethic courier will try to contact you. If there is still no response within 3 working days. Beauty Ethic is not responsible for the late delivery.

For orders outside UAE:
Beauty Ethic customers have to make sure to provide the correct delivery address & contact details. In case of the wrong address or contact number. Beauty Ethic team will not be responsible for late delivery or refund.

Delivery Issues: Incorrect, or Damaged items – What Are your Rights?

If your delivery contains the wrong and/or damaged items. Please contact us immediately within 24 hours of receipt of your order which can be tracked online orders@beautyethic.com. Kindly provide your order number with images - providing evidence of damaged, faulty, or incorrectly supplied goods. Our Team will give you a replacement in case the above is correct.

In the case of Circumstances Beyond Beauty Ethic Control.

Beauty Ethic is not liable for any loss or damage arising out of circumstances beyond our control. These include electrical or magnetic damage to or erasure of, electronic or photographic images, data, or recordings; any defect or characteristic related to the nature of the Shipment, even if known to Beauty Ethic; any act or omission by a person not employed or contracted by Beauty Ethic- e.g. Shipper, Consignee, third party, customs or another government official; third party cyber-attacks or other information security-related threats; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, epidemic, pandemic, civil commotion, or industrial action.

Returned Merchandise Conditions

Beauty Ethic unable to provide a return at this time to keep hygiene regulations and keep everyone safe.

If your delivery contains the wrong and/or damaged items. Please contact Beauty Ethic team within 24 hrs. at orders@beautyethic.com. In this case:

• All items must be returned in their original packaging
• Customer should Email Beauty Ethic Team at orders@beautyethic.com with images of the products that they want to return within 24 hrs. from the day they received the package
• Beauty Ethic has the right to not accept any return that does not meet the above return requirements and policy

* Please contact our team at orders@beautyethic.com for any questions.

Return Timeline And Process

All Beauty Ethic products are quality checked before dispatch, however, in case of wrong, or damaged items, please follow the below steps for any returns:

• Customers can request a return within 24 hrs. with the date of delivery and images of the damaged and/or wrong items
• Returns made outside of the 24 hrs. timeframe will not be accepted & Beauty Ethic will not be responsible for any damages, wrong items, and refund
• Your return must be requested from my account. Go to your “My Account” and to “Returns” and submit a request within the stipulated time mentioned above timeframe. You will receive a notification
• All Beauty Ethic products must be returned as delivered

Beauty Ethic will not be responsible for any damages, or wrong items, and no refund if it's required in case of the below points:

• Orders diverted to incorrect addresses, due to customer incorrect description
• Customers aren’t available at the pinned location for the courier or didn’t answer the phone
• Customer refuses to accept or collect his/her Beauty Ethic order
• Delivery package couldn’t be delivered to the customer pinned location due to the customer submitting an incorrect address on Beauty Ethic order, and didn’t respond to courier calls.
• In the case of Circumstances Beyond Beauty Ethic Control

What is the return policy?

We always put the health and safety of our staff and customers first. In addition to the logistics and hygiene protocol at Beauty Ethic, we are unable to provide a return at this time to keep everyone safe.

In case of damaged, faulty, or incorrectly supplied goods, please contact us immediately within 24 hours of receipt of your order which can be tracked online orders@beautyethic.com. Kindly provide your order number with images providing evidence of damaged, faulty, or incorrectly supplied goods.

What happens if Beauty Ethic customers don't answer the door for the courier or don’t answer their phone?

For orders inside UAE:

Beauty Ethic courier will keep following up with you for 3 days. If there is no answer/response for 3 days, the courier will inform Beauty Ethic team, and we are not responsible for the late delivery, or any other circumstance.

For orders outside UAE:

Beauty Ethic customers have to make sure to provide the correct delivery address & contact details. In case of the wrong address or contact number. Beauty Ethic team will not be responsible for late delivery.

What happens if the customer refuses to pay, accept or collect his/her Beauty Ethic order?

If the customer cannot be reasonably identified or located, or he/she refuses delivery or to pay customs duties or other Shipment charges. Beauty Ethic is not responsible for any refund or delay in the delivery and has the right to stop the delivery if the customer refuses to pay.

In the case of COD, what happens if the customers refuse to pay the full amount?

The courier company has the right to not deliver the package to the Beauty Ethic customer. Please contact us at beyou@beautyethic.com for any issue.

What happens if you put the wrong address on Beauty Ethic order?

For orders inside UAE:

If the address is incorrect or not properly pinned, Beauty Ethic courier will try to contact you. If there is still no response within 3 working days. Beauty Ethic is not responsible for the late delivery.

For orders outside UAE:

Beauty Ethic customers have to make sure to provide the correct delivery address & contact details. In case of the wrong address or contact number. Beauty Ethic team will not be responsible for late delivery or refund.

Customers will be responsible for orders shipping, import duties, VAT, taxes, and customs clearance charges of the destination country if required. Beauty Ethic cannot be held accountable for charges incurred during the delivery of your order/package

Beauty Ethic is not responsible if your orders get delayed because your package is selected for inspection by your country’s Customs

Delivery Issues: Incorrect and/or Damaged items– What Are your Rights?

If your delivery contains the wrong and/or damaged items. Please contact us immediately within 24 hours of receipt of your order which can be tracked online orders@beautyethic.com. Kindly provide your order number with images - providing evidence of damaged, faulty, or incorrectly supplied goods. Our Team will give you a replacement in case the above is correct.

In the case of Circumstances Beyond Beauty Ethic Control.

Beauty Ethic is not liable for any loss or damage arising out of circumstances beyond our control. These include electrical or magnetic damage to or erasure of, electronic or photographic images, data, or recordings; any defect or characteristic related to the nature of the Shipment, even if known to Beauty Ethic; any act or omission by a person not employed or contracted by Beauty Ethic- e.g. Shipper, Consignee, third party, customs or another government official; third party cyber-attacks or other information security-related threats; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, epidemic, pandemic, civil commotion, or industrial action.

Returned Merchandise Conditions

Beauty Ethic unable to provide a return at this time to keep hygiene regulations and keep everyone safe.

If your delivery contains the wrong and/or damaged items. Please contact Beauty Ethic team within 24 hrs. at orders@beautyethic.com. In this case:

• All items must be returned in their original packaging
• Customer should Email Beauty Ethic Team at orders@beautyethic.com with images of the products that they want to return within 24 hrs. from the day they received the package
• Beauty Ethic has the right to not accept any return that does not meet the above return requirements and policy

* Please contact our team at orders@beautyethic.com for any questions.

Return Timeline And Process

All Beauty Ethic products are quality checked before dispatch, however, in case of wrong and/or damaged items, please follow the below steps for any returns:

• Customers can request a return within 24 hrs. with the date of delivery and images of the damaged and/or wrong items
• Returns made outside of the 24 hrs. timeframe will not be accepted & Beauty Ethic will not be responsible for any damages, wrong items, and refund
• Your return must be requested from my account. Go to your “My Account” and to “Returns” and submit a request within the stipulated time mentioned above timeframe. You will receive a notification
• All Beauty Ethic products must be returned as delivered

Beauty Ethic will not be responsible for any damages, or wrong items, and no refund if it' s required in case of the below points:

• Orders diverted to incorrect addresses, due to customer incorrect description
• Customers aren’t available at the pinned location for the courier or didn’t answer the phone
• Customer refuses to accept or collect his/her Beauty Ethic order
• Delivery package couldn’t be delivered to the customer pinned location due to the customer submitting an incorrect address on Beauty Ethic order, and didn’t respond to courier calls.
• In the case of Circumstances Beyond Beauty Ethic Control

Do you offer samples of products to try?

We do understand that some of our customers might want to try products before purchasing. Kindly provide your brand and product of interest and we will check with our supplier to see if they can provide us samples. Please send us an email at beyou@beautyethic.com.

What is your ingredients policy?

We offer and recommend products that are tested by our team of beauty enthusiasts. We source ingredients that are sustainable, natural, and cruelty-free to ensure it meets our high standards. You will find the specific ingredients of each product in the product description area.

How can I apply to Beauty Ethic Ambassador Program?

We are so excited to have you as our ambassador, you can apply to Beauty Ethic Ambassador Program by clicking on the below link, followed by “JOIN US”

https://btest.beautyethic.com/en/ambassador

What are the rules of the Brand Ambassador Program?

Beauty Ethic appreciates your interest to join our Ambassador Program, we only provide programs under specific rules & regulations. Please find the below requirements & rules to join Beauty Ethic Ambassador program:

• Understanding of Beauty Ethic’s mission, new & current products.
• Uses Beauty Ethic available products online!
• Have an active and strong presence on social media. Minimum 5K followers on Instagram
• Ambassadors are expected to like/follow Beauty Ethic’s social pages and posts, frequently interact
• Post videos and/or picture testimonials on their social media pages (tagging us at: @BeautyEthic_gcc and within three weeks of receiving their free BE Product Package).
• Create content featuring our products, must be original images and/or videos respective to your account, or repost our content at least twice a week.
• This can include sharing our content, posts, videos, stories, IGTV, reels they’ve created featuring our products.
• Promote their personalized discount code with their followers at least once a week. (Can be in combination with other posts required above.)
• They automatically earn a 10% commission every time their code is used.
• The code offers 15% off orders for anyone who uses it.

What I will get in return from being a beauty Ethic Ambassador?

We are always in search to provide the most benefits to our Ambassador. You can find the current Beauty Ethic Ambassador Benefits below:

• Brand Ambassadors receive a free BE Product Package containing our best products. (number of products TBD)
• Brand Ambassadors receive a 20 % discount when they purchase our products
• Brand Ambassadors receive a personalized Brand Ambassador Code/ Affiliate Link to share with their followers, friends, and family. Once you post about our products on your social media, this will give your customers 15% off our products.
• Brand Ambassadors will receive a 10% commission on all orders placed using their personalized Brand Ambassador Code
• Top Brand Ambassadors will be featured on our website and social media pages
• Brand Ambassadors have access to free exclusive product releases, special events

How do I contact customer service?

We would love to hear from you!

Please contact us at beyou@beautyethic.com.

How do I get to work, intern, or volunteer with Beauty Ethic?

At Beauty Ethic, we believe that “Talent wins games, but teamwork and intelligence win championships.” Send an email to beyou@beautyethic.com now and be part of Beauty Ethic success journey.

Do I need to set up an account to shop?

Yes, you have to create a Beauty Ethic account to shop with us. It’s very simple to have one, just go to “My Account” and “Sign Up”.

Is my personal information confidential?

At Beauty Ethic, all the information that we gather & learn from you is confidential.

What should I do if I am having trouble logging into my Beauty Ethic account?

If you are having trouble logging in, check if you are entering the correct account information, if you are still getting an error, please reset your password, or contact our Beauty Ethic team at beyou@beautyethic.com